Help & Support
Common questions first. If you don't find what you need, chat with our AI or reach a human below.
For clients
How do I join a loyalty program?
Scan the QR code at the shop, enter your name and mobile number, and tick the consent box. You'll get a text with a 6-digit code to confirm. Once confirmed your card is instantly ready — no app to download.
How do I see my stamps and rewards?
Go to Your Loyalty Card, enter your member code or phone. We'll text you a verification code before showing your card.
How do I book an appointment?
Every shop has a public booking page at /book/<shop-slug>. Or scan a barber's personal QR — it'll join you to the loyalty program AND drop you into the booking screen with that barber pre-selected. One tap.
How do I add my loyalty card to Apple Wallet?
Right after you join, the confirmation screen shows an “Add to Apple Wallet” button. Your stamps update automatically after each visit.
How do I stop receiving text messages?
Reply STOP to any message. Immediate. You can also reply START later if you change your mind.
How do I get my data or delete my account?
Go to Your data, your rights. Enter your phone, confirm with a text code, then either download all your data as JSON or delete everything permanently.
Is my phone number private?
Yes — all phone numbers are encrypted at rest with AES-256. Everywhere in the app you'll see a masked form like +1 •••• 1234. Only you and the shop that has your consent can see the full number.
For business owners
How do I sign up my shop?
Click For Business Owners → on the homepage, pick your industry, then fill out the signup form. Your shop starts as pending — we review new shops and approve them within 24 hours (you'll get an email).
How do I invite my barbers?
In Settings, use the Team section to add each barber's email and password. They log in at /login and land on the check-in screen.
Where are the QR codes to print?
Go to Your QR codes. You'll see one for the whole shop plus one per barber. Each per-barber QR joins the client to loyalty AND opens the booking flow with that barber pre-selected.
How do I check in a client?
Go to Scan and either scan the client's pass QR or type their member code. Pick the service and payment, and their stamp is added.
How does billing work?
One-time setup fee, then a monthly subscription based on how many active members your shop has. You manage payment info through Stripe. Non-payment pauses your dashboard until it's resolved.
How do I customize my loyalty card?
In Settings: change the theme (10 to pick from), the number of stamps required, the reward text, and your reminder cadence.
How do I send SMS reminders to inactive clients?
Reminders are automatic — we detect clients who haven't visited in your configured reminder window (default 14 days) and text them, but only if they consented under CASL. You'll see the “didn't come back” counter on your dashboard.
For barbers & staff
Still need help?
For privacy or data requests, see Your data, your rights. For security disclosures, see security.txt.