Terms of Service

1. The agreement

By creating a Fedelo account or joining a Fedelo loyalty program, you agree to these Terms. If you don't agree, don't use the service.

2. Who can use Fedelo

You must be at least 14 years old to join a loyalty program, and at least 18 (or the age of majority in your province) to run a business account.

3. Your account

• You're responsible for what happens under your account.
• Don't share your password. Turn on Google/Apple sign-in if you want passwordless.
• Tell us right away if you notice unauthorized access.

4. Acceptable use

Don't use Fedelo to send unsolicited commercial messages (spam), harass people, upload malware, scrape the platform, or evade rate limits. We may suspend accounts that break these rules.

5. SMS & CASL

Fedelo sends transactional messages (verification codes, booking confirmations, EOD summaries) as needed. Marketing messages are only sent to members who ticked the consent box, and always include a way to reply STOP.

6. Payments & fees (Business accounts)

Businesses pay a one-time setup fee plus a monthly subscription based on their active membership tier. Fees are billed through Stripe. Non-payment may pause your dashboard until it's resolved.

7. Ownership of data

Your data is yours. Each Business owns the personal information of its own members; Fedelo processes it on their behalf. See our Privacy Policy.

8. Availability

We aim for high availability but don't promise 100% uptime. Scheduled maintenance windows will be announced when possible.

9. Warranty disclaimer

The service is provided “as is” without warranties of any kind, express or implied, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, Fedelo's total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages.

11. Termination

You can close your account at any time (email us). We may suspend or terminate accounts that violate these terms, are inactive, or are unpaid.

12. Governing law

These terms are governed by the laws of the Province of Quebec, Canada. Disputes will be resolved in the courts of Montreal, Quebec, unless mandatory local law says otherwise.

13. Changes

We may update these terms. Material changes will be announced by email. Continued use after changes means acceptance.

14. Contact

Questions? anessnoupi17@gmail.com